Image Map
Showing posts with label the french culinary institute. Show all posts
Showing posts with label the french culinary institute. Show all posts

Sunday, September 12, 2010

The Insiders View on the Outside of the Kitchen


School at The French Culinary Institute started almost exactly a month ago. In fact, I just completed Level 1 yesterday and I must have been delusional when I thought that I'd have one spare second to sit down and write. Much has progressed during my first month in NY and here is a quick summation: Culinary school has been extremely fun, but ultimately not as challenging as I expected which immediately had me pining for the kitchen environment again. Now I am back at it in the kitchen of Blue Hill but am still hitting the books at school.
It's bittersweet but I just signed a contract at Blue Hill that all at once confirmed me as an intern and forbid me from writing about or taking pictures during my employment, but at least they granted me the permission to say I'm there! The chef, Dan Barber is definitely one of my role models. If you don't know of him, read about him. Here too. If you don't know about Blue Hill or Blue Hill at Stone Barns, you should. Link here, here and here. If you live in the big shitty (as I'm calling NY these days) visit the farm or eat at Blue Hill. It really is a wonderful concept at both restaurants, not to mention they are putting out some fantastic food.

On top of school and work, I've also landed a spot interning with the Director of Culinary Technology at FCI, Dave Arnold who writes a very interesting blog about his activities, check it out.
Here's a few pics from my first day with the FCI tech department:
Working on a gin, concord grape, root and St. Germain drink.
Using sous vide bags, they flavored the liquid with ginger and kaffir lime. Unfortunately, the kafir lime gave off a weird bitter flavor we couldn't shake and eventually named it The 10 Spot because of how many people got their hands on it trying to fix the concoction.
Liquid Nitrogen was used to cool the drinks! What's the point?
Instead of using ice cubes that will eventually melt and dilute the flavor, this keeps the flavor crisp and the drink cold! They also carbonate the whole mix using a couple CO2 tanks, some tubes, and a Sprite bottle that I was convinced could blow me up. The guy is literally into everything, his wall calendar looks like the markers exploded on it and from what I gather, he does't sit down much. I'm really excited to get my hands on some of this stuff!

A lot is going on in the city that never sleeps and in turn, I never sleep. I'm not complaining, in fact, I'm gloating. This is how I wanted it. I'd most closely relate my experience in New York so far as diversifying my portfolio. I've been seeking out all possible culinary outlets in the most culinarily-overwhleming city I have ever been in and forfeiting sleep to squeeze them in. I'll only be in this tornado of trash for a short stint until I get the black plague from breathing in the natural air, so I figured I'd take advantage of everything I can get my hands on while I'm here. Speaking of the tornado of trash, there was an actual tornado in Brooklyn the other day. Now more things are covered in dirt and trash than before, if at all possible.

School is not what I expected. Before I go on this rant, let it be known that I am learning and I will absolutely be eating my words as the levels progress and it becomes more challenging. But for the moment, the best way to put it is "uninspiring." I guess I shouldn't have expected cooking by way of books and tests to be inspiring, but I just thought it would be more exciting. Instead, it's like any other classroom environment with the addition of a few open flames and sharp knives.
The teachers are smart, funny and really easy to level with. Chef Nick used to work at Blue Hill and I could shoot the shit with him about restaurants in the city any time I felt like it. He is wonderful at reminding me not to cut corners and has a keen eye for turnip scraps in the carrot scraps bowl. Unfortunately, we lose him as level 2 begins next week, but we get to stick with Chef Rogers who is hilarious- here's a clip of my professor at Bocuse D'or in 2008 and one of him butchering a rabbit. He's incredibly smart and has a way of making you feel less stupid than you should for whittling your carrot into a matchstick in attempt to "cocotte" the damn thing. The french accent makes a typical lecture a series of hilarious attempts by both parties to understand the other's language. Whenever he describes the heat of oil in a pan, he searches around for a bit for the correct word and then always comes up with "ripple" sending him into a giggle fit. When he says "thick" the whole class wonders if we have to go forage in the forest for that bug that gives you lime disease- a tick. That being said, that kind of learning environment is a little lax for me- but I hear Chef Jeff, our Sous Chef for Level 2 won't let you get away with much and is notorious for bringing students to tears. Sounds like my kind of classroom!
I've had to come to terms with that fact that Chef Steve was right. He told me to stay in the business, that I would learn far more in the kitchen than you can learn in school and that anything in school, I could teach myself with a book or already know.
I used to say I wanted to go to culinary school so that I could learn the basics. I wanted to learn how to make a stock, how to butcher a fish, and make the five mother sauces. But when I found myself behind a fish with a knife in hand, I discovered I already knew how to do this. Granted, I need to learn how to do it better and will get to butcher many more fish and chicken in school, it was surprising that I actually thought I just plain didn't know how. Vinny and Steve have both instructed me on how to breakdown a few different kinds of fish a handful of times, and they were fantastic teachers who never let me get away with a single mistake. Most likely because the restaurant eventually had to serve the fish I was butchering, forcing them to watch over my should at every knife cut I made and move my knife an inch or two over before I took some important part of flesh off. And, although I'd never physically made the stocks at the Nell, I'd been around them so much that with out even knowing it, I'd absorbed the process of of how to do it. I knew how to make a stock. Stock day consisted of four stocks but for some odd reason they figured that culinary students weren't capable of making all four in one day, so a team of four was assigned to one stock. Just one chicken stock. I still can't claim to have made a brown veal stock, or a white beef stock, but that was the lesson for the day and we are now expected to have learned that process.
I'm mostly surprised at the amount of common kitchen sense I absorbed in one year that seems impossible to teach in a classroom. When Erik was recently being given a tour of the school the tour guide wouldn't allow him in my Level 1 classroom, but would allow him through the Level 5 claiming there was less risk of being stabbed by a Level 1 student who wields their knife like nunchucks through the kitchen. There's simple things that can't be taught in school- all of which I credit to the crew at The Nell or Blackberry.
In my first few days at The Nell, a guy named Sam came up to me and said, "Shannon, it's not all pigtails, laughing, and looking pretty in the kitchen. It's serious work, okay?" The same person taught me to always work with a sense of urgency.
Day 90. From what I understand, it's rooted in a commercial for some physical fitness video and on day 90, this guy was transformed from flabby to fab! Sam would run through the kitchen on seriously long prep days around Christmas and New Years screaming, "IT'S DAY 90!!! DAY 90!!!" Whenever I feel myself slowing down or hitting a wall in the middle of 14 hour shift, I think of Sam and how he would push ten times harder and I'd pick up my pace. Keep in mind this guy never went to culinary school, was our lead line cook and I'd wage my bets that he knows more than every single new graduate that walks out of the FCI. Speaking of Sam, I had dinner with him two nights ago at Gramercy Tavern and he is currently en route to open up a restaurant with his buddy who recently launched a successful food cart in Austin, TX.
In the banquet kitchen, my day would get lost in five cases of potatoes- but Mark came by and insisted that I worked faster. It sounds stupid, but now, no matter what kind of project is in front of me, I set an unreasonable time that I need to be done in order to force myself to work faster. A false sense of urgency. These are the lessons that need to be taught in school. I feel like every second I spend in culinary school is second that chips away at all of the good habits I began with in the kitchen. My favorite line of Mark's is "Time to lean, time to clean." The first time I leaned up against the prep table, this got screamed in my direction and any time I find myself with idle hands, I think of this instantly reaching for a scrubbie bucket, but at school- prep tables are treated like vertical mattresses. Everyone is leaning everywhere- including me. When I get in the kitchen again, it takes me a good fifteen minutes to remind myself this place is constantly under pressure to move a little bit faster, cleaner, and more efficiently.
At the very least, I've learned that the way I started this career is priceless. No school, no professor, and no amount of money can be credited for what I learned during my first year in the kitchen...just a group of really, very patient guys with a passion for food and teaching the new girl how to do it right. I'm still super pumped about Level 2 and the rest of school for that matter- it too teaches you things you can't find in the opposite environment. I owe a big thank you to everyone I've worked with so far that told me and showed me why onions don't get chopped in a robocoup, why you don't refrigerate something meant to be crispy, how to sharpen my knife, debone a chicken without cutting the skin...ish, scale salmon without decorating the kitchen and my hair with shiny scales, how to make perfect, not lopsided grill marks, temp meat, wash lettuce, store my mise, whisk properly without tiring out my arm, how to glaze a vegetable through tears and swarming hives, how to put out grease fires with salt, the list of lessons and techniques I am grateful to have learned in those kitchens reaches beyond infinity, it reaches beyond what I consciously recognized that I knew.
Ps- Congrats to Steve on parting ways with The Nell to open Oak in Boulder! That man is destined to make of the best food Boulder has ever seen. I'm super excited to see how his new venture goes, that guy one phenomenal chef.

Anyway, a few pictures from the life of a Level 1 Culinary student:
Just takin some notes in our auditorium which is absolutely the coolest auditorium in any school. It looks like a demo kitchen on The Food Network, but it's where our guest chefs hold lecture- giving us all sorts of opportunity to see sick pie demos or volunteer with swiss chocolate masters for the Star Chefs Conference.
Trout down.
En papillote: Fish baked in parchment paper. My partner during fish week was always done eons before me- he is super passionate, absolutely nutty and reminds me of Marco Pierre White in this creepy photo.
Gettin our truss on.
When people talk about classic french food being too heavy and too weighted down with butter, and cream, etc. It's not an exaggeration. Everything is finished or started with butter or cream. Escargot? Fill the shell first with butter, then with butter sauteed snails, then top the shell with butter then bread crumbs fried in butter. Start with butter, end with butter, fill with butter, monte au buerre, where's the cream?! I can't tell you how many times I've peered into the Italian classroom wondering how they make their purees...
My dad's fav dish!
The definition of uselessness.
Resembles a useless potato basket barfing up...
Stuffed squab! But wait...those little squab look like frogs?!
Mmm..Duck! The perfect example of the difference between being taught in school versus being taught in a kitchen is hidden in this duck dish. See the orange supremes? When we learned how to supreme in school, they showed us how to peel the orange without removing too much flesh, then how to nicely take the little supreme wedges out and instructed us to not leave too much behind. I remember learning to do citrus supremes at Blackberry while on the entremet station next to the fish cook, Joe. Joe walked over to my citrus supremes, picked them all up in his hands, looked at me blankly and asked if I was "fucking joking?" I insisted I was not "fucking joking." He grabbed my knife and my orange out of my hands and showed me the right way. Different strokes for different folks, but I can assure you I won't serve a supreme with even a microscopic smidge of pith on it.
Lamb! Did you know lamb can only be called lamb if it's less than 1 year old? Otherwise is the couch-textured, cardboard-flavored meat called mutton! This dish was pretty cool because we got to take apart one side of the rack of lamb down to the chops.
My little boys : )

And for a much more responsible and beautifully photographed track of what we've been learning at school- check out my classmate Lisa's blog.

The rest of my culinary life in NY exists inside my 2X5 kitchen.
Tonight, a few of us trainees are getting together for a closet potluck.
Closet potluck...hmm is that some sort of secret private chef dinner event? No. I mean my kitchen is in the closet of my studio apartment and all four of us are cooking in it probably for reasons best explained by insanity and a good sense of humor.
The girls makin it happen. Who said couches can't be prep tables?

I picked up eggs today at the Crossing the Line Farm Fair in Brooklyn that I found out was happening via Twitter. My sage came from Eagle Street Rooftop Farm and my butter from the Brooklyn Larder who also imports Buffalo di Mozzarela every Thursday from the grandmother in Italy of the family he buys mozzarella from in the city and on the walk home, I stumbled on the Brooklyn Book Fair and a food truck convention. This city....hmmm....
The coolest thing about living in this city is seeing the level of creativity that spurs out of necessity and passion. There's no space to have a 15 acre rolling farm, but there is an empty space on a roof and if they can just figure out the irrigation system then you can still have beautiful produce in your "upperbackyard." Food trucks are easily stalked down on Twitter and what your local farmers market is carrying that day has recently been tweeted, too. There's not enough space to have a smoker hanging out of your back porch, so you have to think of a way to infuse a smoke flavor into your food without any real smoking. Some smoke-flavor-lover got creative and made a smoke gun.
John brought it to class and has us try his smoked corn relish and delicious smoked brisket, genius!
It's truly depressing that I can't see, taste or smell a raging flame ripen an oozing beef burger grilling on my back porch anymore, but it's remotely inspiring that people overcome that by expanding their opportunities with a little creativity and elbow grease.
This kind of sums New York for me. Countless moments of anger, frustration, and disgust followed by short stints of happiness that almost make me question, "Do...I...Like...New York?!" But- Then I snap back into reality and realize somewhere out there, vegetables aren't grown on a roof, there's mountains with snow runoff still audibly melting down their sides, air that smells like freshly cut grass, and places like my farm have baby lambies running freely on land that you can't see the end of and somewhere out there you can find parking spaces.

New York Shitty: Where grass is considered an art form.

Thursday, August 12, 2010

The French Word for Jump?


The unbloggable is blogged: A stage at Schwa.

The events leading up to this stage are just plain lucky. Enjoy.

Getting a reservation at Schwa was a trip- it was recently ranked in the top 5 hardest places to get a reservation in the country. My foodie friend Phil and I were scoping out restaurants for my September visit and started kidding around about Schwa knowing that it was totally hopeless. When I called from Italy it more or less as a joke. When someone picked up and yelled, "Fuck" followed by a quick hang-up, I wondered if I had called the right number. I called back. Through the screaming motor of blender in the background I asked if they had anything for the 10th of September, but they weren't taking reservations for September yet...Again, I figured I'd made a joke. I asked for August 5th. The guy who I now know is Seth said, "We just lost one reservation, how is 8:30?" Insane.

So, when August 4th rolled around and Eric told me duty called back in Aspen, do you really think I was going to back down from this magically obtained reservation just because I was dateless? Hell no.

I picked up a bottle of decent Pinot Gris and headed to the restaurant solo.

The space is so unimpressive that I was so incredibly impressed. It was kind of hidden, but not because of some illusive hidden door like the one that brings you to Alinea, but hidden because it's just a door held open by a string attached to the barred window in a spot that used to be a storefront in Wicker Park. Inside there's nothing but a few totally unadorned tables and a plastic window into the kitchen. The entire dining room is roughly 15x15, about the same size as the kitchen. The picture below is the view from the kitchen into the dining room. When I walked in someone who looked like a cook says "Hey, Shannon?" Turns out he was a cook. The cooks are the servers,

the chef is the maitre'd, the maitre'd is the busboy and the busboy is the chef. The whopping five employees, excluding the dishwasher are jacks of all trade. Incredible. I even watched Chef's brother Seth, the "maitre'd in jean shorts," fill ravioli and plate a few things last night when all of our hands were full.


Upon sitting down someone threw a few glasses on my table and says, "Do you mind if we just pour you different shit the whole night?" This someone was Chef Michael Carlson dressed in jeans and a black tee doting a cooks apron like everyone else- The same guy who declared last night, "I'm NEVER wearing a chef coat EVER again." My idol? Either way, this dining experience was extremely "unfine" already, and I loved it.

When I asked Chef Michael if he was in fact himself, he said yes and threw my name back at me. "And you're Shannon." I've never met a Chef who knew my first name before I even got his. I hadn't eaten anything at this point, but I'd already decided this is the greatest restaurant I'd ever sat in. I watched the same guy plate the food, walk it out to me, clear a few tables, then hold a conversation with some guests and not even break a sweat. This concept was so intriguing.


The food was stunning. My favorite dish was the ravioli not featured on the menu. It was out of control. I described it with words too inappropriate to type out. Ricotta, quail egg, brown butter, and truffle. Oh my god. I watched him make this last night and the best part about it was how reminiscent this process was of making pasta at home. It was refreshing to see that Chef was the one prepping and making the ravioli. Sometimes it's hard to decipher where the credit belongs in a kitchen, but here, it belonged to the team- and for once, that meant it belonged to Chef, too. He rolled the dough out on a pasta attachment to his Kitchen Aid setting out to make 20 portions for the evening with 26 on the books. That's a minute number compared to the 50-100 portion pastas we made and froze at The Nell almost every day of each kind. Then, he went around and made little individual ravioli without a former- something unimaginable in large quantities. Each one was hand filled with a beautiful little quail egg yolk, covered with another pasta sheet and cut one by one. The sauce is made to order every time- butter mounted with white truffle oil and chives. A small piece of parm is set over it and a line of brown butter is streaked over. It was intensely good and when I was eating it, I could tell something was done to it that made it better than every other pasta I'd eaten. It was made with me in mind a few minutes before service. This place is one of a kind.

Michael Carlson's food is constantly compared to Grant Achatz's, understandably. He trained under him at Trio and refers to him as his mentor, but I believe and even told him this food was better. It was far more approachable than Alinea's and it just tasted better. Isn't that the point? Or maybe it's not. And for god's sake, Chef knew my name before I gave it to him. You could feel that in the food. The food did had a modern fling to it although I wouldn't go as far as calling it molecular gastronomy because everything that showed up in front of me was within my reach of understanding during my stage. It was creative, but not far-fetched.

Even the most extravagant tasting tagliatelle with veal heart, huckleberries and truffle was super simple. The veal heart is sous vide. The taleggio cheese mousse on the plate was elementary, and the noodles came from the same dough as the ravioli, made about the same time as the ravioli- when the first table had already sat. The final course was a Hendrick's Gin Sorbet over a clear Hendrick's "pudding." This place just stole my heart.

I watched this restaurant pump all night. Sittin' solo left me with nothing better to do but grill the cooks/servers/chefs/busboys/nicest guys to cross the lines between kitchen and dining room as much as I could. When the dinner ended, Seth walked over to my table and said, "The guys think it's really cool you showed up alone and want you to know they appreciate it. Dinner is on us tonight." Whhhhatttt...my dinner at Schwa is on Schwa? Should I thank Eric again for bailing? Best birthday present ever!


Before I could ask to wander into the kitchen to thank them, Seth came over and said Chef would like to show me how to make the bloody mary consommé. Right now. So I left my dinner and hung out in the kitchen decked out in stilettos and a brand new birthday dress. I asked all sorts of questions about the reasoning behind his approach to a "restaurant" and some about the food. The most important question was, "Do you need a stage Tuesday night?"

The answer was less important because it was kind of a no. He told me they don't really take stages, but it was fine. And when I said I didn't want to get in the way and he responded with "Then don't come." Whatever- I was going to make sure I didn't get in the way, but you couldn't tell me not to show up.



The two assisting chef's Matt and Matt had been there since 8 am. I showed up at 9:30. Their prep list was seriously long and loomed over our epic day ahead of us, time to get crankin. I started on the salted caramel that shows up on the dessert plate.

Every project I worked on had surprising variations in what is considered typical to those recipes. For example, the caramel is cooked with milk.

That's all wrong. And rum, totally raw, is blended into it at the end along with xanthan gum for consistency and what they call a "sheen" texture. If you tasted it, you'd argue that this was the only possible way to make caramel.

Similarly, the biscuits for the sweetbread dish are totally flawed at first glace. They had me kneading this like pasta dough, the one thing your not supposed to do to your biscuits. It heats up the butter you've carefully flaked into the dough incorporating the fat into the dough too much for it to turn out flaky and develops the gluten in the flour. There wasn't even butter in these biscuits, but they said by trial and error they figured out this was the absolute best way to make fluffy perfect biscuits and they're right. They are not just good, they are far better than the regular biscuit. I just don't know what to say about that.


To the right is the Chimay Mousse I made for the Pretzel and Beer dish.


The little tweaks to standard concepts made so much difference. I cooked bananas sous vide with bee balm. After their spices are ground for something like rubbing short ribs, they are passed through a chinois with the back of a spoon so even the mouth feel of a spice grind is better than anyone else's. It just made sense.

While I cracked green and black cardamom pods for an hour, I kept my eyes on Chef's hands as he made pasta until he finally asked if I wanted to try. He was super hesitant in allowing me to cut the pasta to the point that it was humorous. He just took the knife out of my hand and told me he was nervous. I assured him it would be fine. He showed me how to cut his tagliatelle...the process of which can only be described as touching. He makes just enough for the amount of reservations each night, not a single noodle is ever frozen, just set out to dry on top of the cooler until the diner is ready. That's pretty unique, but only possible because of the capacity of the dining room is so small.

The amount of love and work that goes into the dishes there is unimaginable unless you've done it. We left around 2 am and you better believe those boys were back in there before 10 am this morning making the next 26 people's dinner unforgettable. So I asked why they don't make the workload more manageable? To quote Matt, "The hours are like nothing I've ever seen before, but here, for this...It's worth it." There's something different about this restaurant. It's not there to make money, that's for sure. So...What's driving Michael Carlson?

The way he has it set up each cook has prepped some aspect of each plate, and for the most part will take part in plating each plate on every course. After that, the same cook that arrived at 8 am loads these plates onto their arms, carries it to a table, places it in front of the diner, explains the components that they slaved over throughout the day, and then offers them another glass of wine.

The amount of passion that drives this chef to ignore all financial consequences of this business plan must be immeasurable...and I got to work with this passion all day. I see why his cooks think it's worth it. I'd probably sleep in this guy's closet if he'd let me. The only time he got stern with any of the cooks or me was when I tried to clean the coolers or cut parsley. He'd yell at them and say, "Give her something important to do, something she can take with her." And, when I didn't bloom the gelatin properly and Matt simply told me to do it again, he stopped him and said, "Look, she's here to learn. Explain to her why we do it this way. Not just to do it differently."

Anyway, around 3 pm the crew was getting pretty edgy and nervous. Only a few hours before service and our prep list was still intense, not to mention Matt forgot to write slice octopus down on the list and we realized we were a lot further back than we thought. The coffee brewed earlier went into the Red Eye Gravy, so I was slowing down a bit. They were telling me stages, the few and far between, never get to stay through service. In such a small kitchen extra hands just get in the way. People usually get booted around 5. Around 5, I thought my doom was approaching. But Chef just kept talking to me about pasta, the Nell, my next stage, school, NY, shootin the shit...5 came and went without getting asked to leave. So did 6. and 7. And I was staying. When my hands became useless, I put them to work in the dish pit. I sure as hell kept myself out of the way, earning myself a spot all the way through service. When Chef saw me in dish multiple times, he instructed the Matts to show me how to plate everything so that I could at least take charge of a few components on all 9 courses.

I wasn't kidding when I said the hours were long. When service ends, they are starting on projects for tomorrow. It was midnight and we were knee deep in stocks, searing meat to braise overnight, and prepping tomorrow's "birthday cake bites."

I made cocoa butter, or Mycryo, and liquid birthday cake for birthday cake bites. These little candle molds get filled with the liquid cake, frozen, then coated in the mycryo. When they come to room temp, the inside is a liquid while the outside cocoa butter stays crips, all of which tastes like a birthday cake exploded in your mouth. Simple, but super cool.

Some shots from the stage:

The grill at Schwa.
The beginning of the roe course. Watermelon gelee setting, then adding a layer of roe, violet flowers, and another layer of watermelon.
The making of roe fritters...key lime oil goes into the batter, pretty delish.

The final product complete with violet foam and pickled watermelon rinds.
The octopus course walking. Pickled pineapple cores (that I got to make!), marinated young coconut noodles (I got to do those too!), and black charred pineapple puree which gets its color from squid ink. The octopus itself is sooo good all by itself, sous vide and marinated right before service in pineapple and numerous other delicious components.

The next are pics of the Smores course, not my favorite but interesting concept.
Gaetano plating the course. Graham cracker puree and cocoa nib consommé down on the plate.
Trying to capture what they call "campfire" which is the smoke of wood chips contained between two glass pieces of the dish. When you lift the dish to eat it, campfire pours out. Are you feeling the smore idea yet?
Braised short ribs slathered in an incredible mole sauce top the graham cracker puree followed by...
Caramelized cardamom marshmallow.

The bathroom of Schwa is situated next to the mise cooler inside the kitchen. That means everyone that has to go to the bathroom has to get through the kitchen first. The guests always looked startled when they found themselves staring at us plating the next table’s food. Then they found themselves looking for someone’s hand to shake and say thank you. The general consensus of the bathroom goers was that they were blown away, this was the best, most unique dining experience of their lives. And then they personally got to thank the people that did it, including the chef...and if they wanted to stand there long enough, could watch us make the next course.

Something about Schwa resonates with me deeper than I expected. I never want to call myself a chef. I'm a cook. From what I'd seen, there's nothing about being a Chef that I identify with. I always thought it stripped you of all cooking responsibilities...stripped you of a connection with the people you feed- the very reason I love cooking. Since stepping into a restaurant a year ago, the concept has come to represent a bunch of barriers between the chef, cooking, and the recipient of the food. This place theoretically and physically crosses all of those barriers. If there is a way to make a place like Schwa financially feasible- Sign me up and call me a Chef.


Sauté.

It means Jump.

I leave for NY in one hour, wish me luck!




On reservations at Schwa:

They have phones. Two of them actually. Both create the background music to prep and not a single person has time to put down the blender, knife, or hot stock pot to grab the phone when it rings once every two minutes. If they hired a reservationist to answer the phones, that's one less person they could have in the kitchen. The ringing phone never gets answered and when service started, they unplugged the phones. Leave a voicemail. If it's full, wait until next month. They'll listen to it when they start taking reservations for the next month and the night I was there, they started taking Septembers. It doesn't help that they can only seat 26-30 people a night, 34 was the most they ever did which almost broke the kitchen. Think about what it would be like if they added another 10 seats in the dining room. It wouldn't be Schwa anymore.

They told me some hilarious stories about people waiting outside the restaurant to get reservations or finding Chef post-grocery shop to score a reservation.

Be patient and grateful that they don't have more seats.